Each branch that offers online ordering has its own ordering page and its own pickup schedule, in the branch’s time zone. At checkout the customer picks Pickup — or Drive-thru when the branch offers it — and then “as soon as possible” or one of the free slots the page offers for today or the next days.
- In Business › QR ordering, open the branch’s pickup schedule: weekly windows (with breaks), preparation time, slot length, same-day cutoff, how many days ahead, and closed dates. Set a minimum order if you want one.
- The customer adds items (limited to what the branch has in stock). If the branch has a minimum order, a bar shows how much is left to reach it.
- At checkout they choose Pickup or Drive-thru, then “as soon as possible” or a free slot; slots that are full, past the cutoff or on a closed day are not offered.
- Your team sees the order with its time on the Online Orders and kitchen screens, and moves it through Accepted, Preparing, Ready and Completed.
- The customer follows the status on their phone; for drive-thru they can tap “I’ve arrived”. They pay at the branch when the order is completed.
- Slots are computed by the app from the branch’s schedule and shown in the branch’s time zone, even if the customer’s phone is in another one.
- If an order is not collected on time, staff get a late-pickup alert.
- Online payment is not offered: the customer pays at the branch.
- Delivery to the customer’s address is built but not switched on yet.
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How do customers order from a specific branch?
Every branch has its own ordering link and QR code, with its own menu, stock and pickup hours. The customer orders from the branch they open; choosing another branch starts a new cart there.
How do customers earn and use their points?
Members earn points when a purchase or an online order is completed and see an estimate before they order. Using points is a separate, optional choice: at the register, or online when signed in to My Zaxore. Guest orders earn no points.
What is “My stores” (My Zaxore) for customers?
After signing in, a customer sees every store they belong to in one place — each with its own points, rewards, recent orders and history. Points stay with the store where they were earned.