How can we help?
Ask the way you would ask a person. You get the direct answer first, then the steps, then the limits — and a demo when there is one.
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What is ZAXORE and who is it for?
ZAXORE is one platform for running a business: sales and point of sale, products and inventory, customers, team and branches — in Arabic and English.
Does it work for a single business or several branches?
Both. A company can have one location or many branches and warehouses, each with its own registers and stock, and a workspace can hold several companies.
What happens after I click “Create account”?
You continue in the ZAXORE app: choose Individual or Business, enter your details, accept the terms, then guided setup helps you pick a template or modules.
How do I set up my company and add a branch?
Complete the business profile, then add branches and registers from Locations; the dashboard checklist tracks these steps.
How do I invite an employee and set their permissions?
From Users, create an invitation with a role, branch and register; share the code, link or QR. The employee accepts it on the Join page and signs in as themselves.
Owner, branch manager, cashier, employee: what does each see?
Each role sees only its tools: the owner sees everything, a branch manager sees their branch, a cashier sells at their register, and other staff see their module.
How do I add products and start selling?
Create products with SKU, barcode, price and initial stock, then open a shift at the register, scan or search, and take payment.
How do I scan barcodes?
With the phone camera, a USB or Bluetooth scanner, or by typing the code — in the product form and at the register.
Can I use a Zebra barcode scanner?
Yes, when the scanner works as a keyboard (USB HID or Bluetooth HID): it types the code and Enter into ZAXORE's fields. There is no dedicated Zebra integration, and no Zebra model has been tested yet — each one requires device compatibility verification.
How do I track inventory and customers?
Inventory shows on-hand, reserved and available per branch with a full movement history; Customers keeps profiles, balances, statements and loyalty points.
How do purchase orders and suppliers work?
Add suppliers company-wide or for specific branches, create a purchase order for a branch, and receive it in one or several deliveries; stock and cost update at that branch.
Does it work from my phone?
Yes. ZAXORE is a responsive web app for phone, tablet and desktop browsers, with a bottom navigation and a mobile register. It needs an internet connection.
Which features are available, and what are their limits?
Sales, inventory, purchasing, customers and loyalty, team and permissions, reports, expenses, QR ordering and guided setup are available. Offline selling, payment terminals, online payment and manual accounting are not.
How are subscriptions and plans managed?
From the Billing screen inside the app. Plans and prices are shown there; this website does not list prices.
How do I reach support?
Through the Support page in the ZAXORE app and the contact channels listed on this website’s Contact page once they are published.
I forgot my password. What do I do?
Use “Forgot password” on the sign-in page; a single-use reset link is emailed to you. An admin can also reset a staff password from Users.
My invitation code does not work
Codes are single-use and expire after 24–168 hours; ask the admin to create a new invitation.
How do loyalty points work?
Members get a loyalty code; points are earned on sales and redeemed at the register, and every redemption is checked. Tiers and points expiry can be switched on in the programme settings.
How does ordering for pickup work, and how is the pickup time chosen?
The customer orders on the branch’s ordering page, enters a preferred pickup time within that branch’s pickup hours, and pays at the branch when collecting. Your team sees the time with the order.
How do customers order from a specific branch?
Every branch has its own ordering link and QR code, with its own menu, stock and pickup hours. The customer orders from the branch they open; choosing another branch starts a new cart there.
What is “My stores” (My Zaxore) for customers?
After signing in, a customer sees every store they belong to in one place — each with its own points, rewards, recent orders and history. Points stay with the store where they were earned.
How do customers earn and use their points?
Members earn points when a purchase or an online order is completed, see an estimate before they order, and trade points for rewards that they show as a code at the register. Guest orders earn no points.
Not covered here? The Support page in the app has the current support instructions.