How can we help?
Ask the way you would ask a person. You get the direct answer first, then the steps, then the limits — and a demo when there is one.
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What is Zaxore and who is it for?
Zaxore is one platform for running a business: sales and point of sale, products and inventory, customers, team and branches — in English, Arabic and Spanish.
Does it work for a single business or several branches?
Both. A company can have one location or many branches and warehouses, each with its own registers and stock, and a workspace can hold several companies.
What happens after I click “Create account”?
You continue in the Zaxore app: choose Individual or Business, enter your details, accept the terms, then guided setup helps you pick a template or modules.
How do I set up my company and add a branch?
Complete the business profile, then add branches and registers from Locations; the dashboard checklist tracks these steps.
How do I invite an employee and set their permissions?
From Users, create an invitation with a role, branch and register; share the code, link or QR. The employee accepts it on the Join page and signs in as themselves.
Owner, branch manager, cashier, employee: what does each see?
Each role sees only its tools: the owner sees everything, a branch manager sees their branch, a cashier sells at their register, and other staff see their module.
How do I add products and start selling?
Create products with SKU, barcode, price and initial stock, then open a shift at the register, scan or search, and take payment.
How do I scan barcodes?
With the phone camera, a USB or Bluetooth scanner, or by typing the code — in the product form and at the register.
Can I use a Zebra barcode scanner?
Yes, when the scanner works as a keyboard (USB HID or Bluetooth HID): it types the code and Enter into Zaxore's fields. There is no dedicated Zebra integration, and no Zebra model has been tested yet — each one requires device compatibility verification.
How do I track inventory and customers?
Inventory shows on-hand, reserved and available per branch with a full movement history; Customers keeps profiles, balances, statements and loyalty points.
How do purchase orders and suppliers work?
Add suppliers company-wide or for specific branches, create a purchase order for a branch, and receive it in one or several deliveries; stock and cost update at that branch.
Does it work from my phone?
Yes. Zaxore is a responsive web app for phone, tablet and desktop browsers, with a bottom navigation and a mobile register. It needs an internet connection.
Which features are available, and what are their limits?
Sales, inventory with product photos, purchasing, customers and loyalty, online booking, team and permissions, reports, expenses, QR ordering with pickup slots, and guided setup are available. Offline selling, direct printers, a customer display, customer messages, online payment, delivery and manual accounting are not yet.
How are subscriptions and plans managed?
From the Billing screen inside the app. Plans and prices are shown there; this website does not list prices.
How do I reach support?
Through the Support page in the Zaxore app and the contact channels listed on this website’s Contact page once they are published.
I forgot my password. What do I do?
Use “Forgot password” on the sign-in page; a single-use reset link is emailed to you. An admin can also reset a staff password from Users.
My invitation code does not work
Codes are single-use and expire after 24–168 hours; ask the admin to create a new invitation.
How do loyalty points work?
Members get a loyalty code. Earning and redeeming are two separate choices: attaching a member always earns points, and redemption is opened only on purpose — at the register, or online for customers signed in to My Zaxore. Tiers and expiry are optional.
How does ordering for pickup work, and how is the pickup time chosen?
The customer orders on the branch’s ordering page, chooses “as soon as possible” or a free pickup slot the branch can prepare, and pays at the branch when collecting. A branch minimum order is shown and checked.
How do customers order from a specific branch?
Every branch has its own ordering link and QR code, with its own menu, stock and pickup hours. The customer orders from the branch they open; choosing another branch starts a new cart there.
What is “My stores” (My Zaxore) for customers?
After signing in, a customer sees every store they belong to in one place — each with its own points, rewards, recent orders and history. Points stay with the store where they were earned.
How do customers earn and use their points?
Members earn points when a purchase or an online order is completed and see an estimate before they order. Using points is a separate, optional choice: at the register, or online when signed in to My Zaxore. Guest orders earn no points.
How do clients book an appointment online?
Share your booking link: the client picks a service, then a professional or “anyone available”, then a time that is really free. Staff see the same free slots in Bookings.
How do I add product photos, and where do they show?
Add several photos per product by drag and drop or the phone camera and pick the main one. They show on the online menu and product lists; not yet on register tiles or receipts.
What’s new in Zaxore?
Pickup time slots and branch minimum orders, online booking with real free times, separate earn and redeem for loyalty, product photos, a faster register, “Your day” with tips and What’s new, and Spanish.
Which languages does Zaxore support?
English, Arabic (right to left) and Spanish, in the app and on the pages your customers use. A few server messages and the sign-up and password emails are not in Spanish yet.
What is coming soon in Zaxore?
In development, with no release dates: selling offline with sync, direct receipt printers and cash drawer, a customer-facing display, order and booking messages to customers, the Zaxore AI agent and smart cameras. None is available yet.
Not covered here? The Support page in the app has the current support instructions.